Delivery Information

Subject to stock availability, we aim to prepare your goods for dispatch within 48 hours of receipt of payment. We ship all mail from the UK via Royal Mail and UPS. We do not ship on Saturdays, Sundays or holidays.

Although we will do everything we can to ensure your order is delivered on time, stitchandstory.com is not liable for delays beyond our control. All standard orders placed after 14:00 (UK time) will be processed the next working day.

 

UK DOMESTIC DELIVERY

We offer free delivery for orders greater than £45.

Service
Order Amount Delivery Cost
Delivery Time
Royal Mail 2nd Class 48hr Standard
(Dispatch 1-2 days)

Below £10

£10 - £45

Over £45

£1.99

£3.99

Free

3-5  working days
Royal Mail 1st Class
(Dispatch next day)

£0 - £70

Over £70

£4.50

£6.50

1-3 working days
Next Day Special Delivery**
Any
£12.50
Before 1pm Next Day

 *Shipped via Royal Mail 1st class and will arrive within 1-2 working day. Not guaranteed.

**Shipped via Royal Mail Guaranteed Before 1pm Special Delivery. Not applicable on weekends. Order must be submitted before 12:00 Noon Monday-Thursday otherwise the order will be processed and dispatched the following working day for Next Day Delivery.

Please note these times are recommended byRoyal Mail but sometimes delivery can take a little longer than usual, especially over Christmas and busy periods! If you need your parcel more urgently, we recommend Next Day Special Delivery.

 

INTERNATIONAL DELIVERY

EUROPE 

We offer free delivery for orders greater than £120. 
All orders are dispatched from our warehouse in the UK. 

Service Order Amount Delivery Cost Delivery Time
Standard International Tracked Shipping

Below £25

£25 - £120

Over £120

£5.50

£6.50

FREE

5-10 working days
Express UPS Tracked Shipping 
 Any £22.00 2-3 working days

 

Countries included:

Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia Herzegovina, Bulgaria, Canary Islands, Corsica, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine 

 

REST OF THE WORLD

We offer free delivery for orders greater than £120. 
All orders are dispatched from our warehouse in the UK. 

For deliveries to the United States and Canada, please see stitchandstory.us

Service  Order Amount Delivery Cost Delivery Time

Standard Postal Service Tracked Delivery

 

 

 

 

 Express UPS Tracked Delivery

 

 

Below £25

£25 - £50

£50 - £80

£80 - £120

Over £120

 

Any

 

£8.50

£9.50

£12.00

£19.00

FREE

 

£45.00

7-14 working days

 

 

 

 

 

 3-5 working days

 

Countries included: 

USA, Canada, Australia, China, Israel, Japan, New Zealand, Russia, Singapore, South Africa, UAE, and more.

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» Please note these times are recommended by Royal Mail and UPS but sometimes delivery can take a little longer than usual, especially over Christmas and busy periods! If you need your parcel more urgently, we recommend selecting 'Next Day Special Delivery' for deliveries within the UK, and Express UPS Tracked Delivery for urgent international deliveries.

» Please be aware that customers are responsible for payment of any local customs duties.

» Please be aware local customs processing times may delay your order.

» Unfortunately we are currently unable to dispatch orders to any BFPO or P.O. Box addresses.

 

If you're having trouble with your order, please contact us and we'll be happy to help.

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